Warranty and Returns

The Bluefin Warranty

Here at Bluefin we are 100% committed to our customers and provide every customer with a free 12 month warranty on all purchases.

We have so much confidence in our product that if any technical problems arise within the first 12 months we will fix it for free!

The Bluefin warranty covers any technical faults with your item but does not cover the following:

  • General wear and marks from use.
  • Water damage.
  • Damage due to improper use such as riding over leaves, through puddles or through tall grass.
  • Chassis damage and scratching due to improper use or dropping.
  • Electronic damage due to improper use or dropping.
  • Damage caused by collisions or accidents whilst riding the board.

We will cover any manufacturing faults and electrical malfunctions and repair or replace your board if any of these problems arise.

Your 12 month warranty begins on receipt of delivery and if your board is over 12 months old we do offer an exclusive repair service for Bluefin customers.

If the board becomes faulty after the first 30 days of purchase, it is up to the customer to cover postage costs to and from our repair centre. If an issue arises within the first 30 days, we will cover postage costs to and from our repair centre. There is no charge for repairs which are covered under warranty. You will need to find suitable packaging or idealy use the orginal box.

If you have any questions regarding your warranty please open a support ticket using the Contact Us page.

 

Returns

We will accept any unused item back for full refund within 14 days. Please note the item must be unused, sealed and in its original packaging, all items will be checked upon arrival and the return can we returned free of charge. The customer will be liable for the return postage costs. Please note it can take up to 28 days to for the return to be processed once received.

If an item is faulty it can be returned to us for a refund or replacement within 14 days of purchase. The item will be thoroughly checked by our technicians upon arrival and refunds can only be issued if the board has a manufacturing or electrical fault. If a product fault is reported after 14 days we will offer a free repair service and repair or replace your board as necessary.

If an item has been used, we will still also accept the return, however, there will be a 25% restocking fee on the item. It will also be down to the customer to cover the return postage costs.

All returns are subject to inspection by our expertly trained technicians.

If you need to return your item or have any issues please open a support ticket at the Contact Us page.